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  2. Common FAQ

Common FAQ

Quick answers to generic questions from teachers, students, administrators, parents/guardians, partners, and funders.

Privacy & Security

  • How do I allow 3rd party cookies?
  • As an IT specialist for my district, what should I allow through our firewall so students can access CommonLit?
  • What subprocessors and subcontractors have access to student data?

Parents & Guardians

  • I am a parent. What is CommonLit 360?

Best Practices

  • How should I incorporate CommonLit into my daily instruction?
  • How can I use CommonLit to support distance learning during coronavirus school and district closures?

Customer Service

  • CommonLit's User Commitment Statement
  • When does CommonLit offer live chat?
  • Is it safe to send CommonLit documents verifying my identity?
  • Why did I never receive a response to my question? How can I get the answer I need?
  • Does CommonLit have a customer support phone number I can call?

Mission & Research

  • State Nonprofit Disclosures
  • Is CommonLit research-based?
  • Is CommonLit really free? Is there a freemium or premium version?

Site Maintenance

  • Does CommonLit offer a status page where I can track or receive alerts about service disruptions?
  • What browsers and devices does CommonLit support?
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