Common FAQ

Privacy & Security

• How do I allow 3rd party cookies?
• As an IT specialist for my district, what should I allow through our firewall so students can access CommonLit?
• What subprocessors and subcontractors have access to student data?

Parents & Guardians

• I am a parent. What is CommonLit 360?

Best Practices

• How should I incorporate CommonLit into my daily instruction?
• How can I use CommonLit to support distance learning during coronavirus school and district closures?

Customer Service

• CommonLit's User Commitment Statement
• When does CommonLit offer live chat?
• Is it safe to send CommonLit documents verifying my identity?
• Why did I never receive a response to my question? How can I get the answer I need?
• Does CommonLit have a customer support phone number I can call?

Mission & Research

• State Nonprofit Disclosures
• Is CommonLit research-based?
• Is CommonLit really free? Is there a freemium or premium version?

Site Maintenance

• Does CommonLit offer a status page where I can track or receive alerts about service disruptions?
• What browsers and devices does CommonLit support?