While CommonLit provides free access to its website 24/7/365, it unfortunately cannot offer 24/7 customer service. Our small customer support team provides assistance to thousands of users a month and cannot include phone support while maintaining a fast email response time.
However, logged-in educators can press the Help button to live chat with a customer support agent during the live chat operating hours. If an agent is not online during or outside of live chat hours, you can send a message and they will prioritize getting back to you asap. You can also email us at firstname.lastname@example.org.