This article is intended only for customers and partners using the interims testing platform on testing.commonlit.org. If you are on commonlit.org, this article does not apply to you.
Double check that the student is entering the correct proctoring code that appears on your open proctoring session dashboard. The access code is NOT case sensitive, so students do not have to worry about capital letters.
If the student is still unable to enter your proctoring session with the access code, please contact CommonLit support staff through our Help widget or at firstname.lastname@example.org.