I sent a request to CommonLit and never heard back. What did I do wrong?

If you are a teacher and you sent a request to CommonLit's support team and did not receive a reply within 1 business day, it is possible our reply to you may have been blocked by your school's server.

First, check your spam for a reply from help@commonlit.org. If you do not see one, you can do one of the following:

A) Reply to our automated "We have received your request" email to say you are still awaiting a response.

B) Reach out to us over chat if it is available. (View our chat schedule here.) 

C) If you have not heard back within 2 business days and believe our reply has been filtered out as spam, you can send us a new message directly to help@commonlit.org. That should approve our email and allow us to respond.